General Terms and Conditions

Soulances Kft. (registered office: 2314 Halásztelek, Kisgyár u. 60., Hungary; tax number: 12221990-2-13; company registration number: 13-09-074312), represented by Csepregi Zoltán, managing director, hereinafter the Provider. Contact: hello@askbruxy.com. The Provider's hosting provider is Render Services, Inc.

AskBruxy is a subscription-based, cloud (SaaS) chat widget powered by artificial intelligence that answers visitors' questions from the content of the Subscriber's website and — with a separate module — from its product catalogue. The service runs on the Provider's servers; the Subscriber uses it through a script embedded in its website.

The service is available exclusively to business users (enterprises). Access is currently opened to a limited group, subject to the Provider's approval; the Provider sets up the account and puts the chatbot into operation.

The contract is formed for an indefinite period through the Subscriber's request and the Provider's confirmation, together with the first successful payment or the start of the trial period. The contract is concluded in Hungarian, qualifies as a written contract, and is recorded electronically by the Provider.

The service fee is a monthly or annual subscription fee. For an annual subscription, the fee is twelve times the plan's annual monthly equivalent (monthly add-ons at 20% off), payable in one sum at the start of the annual period. Prices shown are net prices in Hungarian forints; the customer pays the gross amount including 27% VAT. No additional costs (handling, shipping or other fees) are charged on top of the fee. The current list of fees and optional additional services is available on the Payment terms and fees page.

Payment is made online by bank card through the SimplePay system of SimplePay Zrt.. The fee is due at the start of the subscription period. For renewal, the Provider sends a payment link by email before each period (7 days before the end of a monthly period, 30 days before the end of an annual period); recurring (automatic) card payment is currently not available. The Provider issues and sends the invoice electronically through the Számlázz.hu system.

Within 5 business days of a successful payment, the Provider sets up the account and puts the chatbot into operation, and notifies the Subscriber by email. The subscription period starts on the day of successful payment or on the start date of the ordered period. The service is digital; there is no physical delivery.

The Subscriber is responsible for the lawful use of the domains assigned to the chatbot and for having the right to dispose of the content added to the knowledge base. The Subscriber undertakes not to use the service for unlawful or misleading purposes or purposes that infringe the rights of third parties.

The Subscriber acknowledges that the chatbot's answers are produced by a language model, so their correctness cannot be fully guaranteed. The service is not suitable for legal, medical or financial advice.

The Provider endeavours to provide the service continuously with the care that can be expected at the given level of technology, except for planned maintenance and force majeure. The Provider is entitled to suspend the service in the event of overdue fees or a serious breach of these Terms.

When the monthly conversation allowance is used up, no new conversation is started; the Provider does not charge overage fees.

The Provider warrants that the service works with the functions described in these Terms and on the website, fit for its intended use. In case of defective performance the Subscriber can report the defect at hello@askbruxy.com; the Provider fixes it as soon as possible, and if this fails, grants a proportionate credit for the affected period (see Withdrawal, Cancellation and Complaints). No spare parts or repair service apply to the service.

The Provider's liability extends to proven damage caused by a breach of contract, up to the amount of the fee paid for the contract month concerned. The Provider is not liable for indirect damage or lost profit resulting from business decisions made on the basis of the chatbot's answers.

The subscription can be cancelled at any time before the start of the next billing period; fees already paid for the period are not refunded pro rata, and the service can be used until the end of the period. The Provider may terminate the contract with 30 days' notice.

Thirty days after the contract ends (the subscription expires or the account is closed), the knowledge base, conversation history and catalogue belonging to the Subscriber are permanently deleted; until then the service can be restored. Billing data that must be retained under accounting law is not deleted.

Complaints can be submitted at hello@askbruxy.com; the Provider responds in writing within 30 days. The parties shall primarily settle their disputes through negotiation. Matters not regulated in these Terms are governed by Hungarian law, in particular the provisions of the Hungarian Civil Code.