Pricing and plans

Yes. Sign up in the customer portal (askbruxy.com/app), confirm your email address, and the portal takes you straight to creating your chatbot: just enter your website, and the account and the chatbot are created right away — for your first account the 14-day Pro trial is preselected, no card required (you can choose a plan instead). We preselect the most important pages for it to learn from (you can review and change them), then you get the embed code. Put it on your site soon: your website counts as verified once the code is on its home page (if you added it with Tag Manager, write to us and we verify it manually); without verification the website is reserved for 7 days, after which, if someone else signs up with the same website, the unverified chatbot is deleted together with its knowledge. During the trial: up to 100 conversations a month, 50 pages, 10 documents and 5 AI runs. The trial is only for your first account (if you already have an account or started a trial, a further account starts once the chosen plan is paid), and one trial can be started per website. We email you a few days before it ends; at the end you continue by paying for the plan, nothing is charged automatically.

No new conversation starts. If handover is switched on, the widget still appears for new visitors, but instead of questions it asks for their contact details, which you receive by email; if handover is off, the widget does not appear. An informative message appears in an ongoing conversation. A conversation lasts at most 30 visitor messages: after that the widget offers to start a new conversation, which counts as a new one against the quota. There are no overage fees. We email you at 80 and 100 percent of the quota, and the quota resets the following month.

You choose or change the plan and the monthly or annual cycle in the customer portal (as the account owner); you pay by card on the SimplePay page and receive the invoice automatically. For renewals we also email you a payment link. There is no lock-in: cancel in the portal or by email to support@askbruxy.com, and everything works until the end of the paid period. 30 days after termination, the chatbots, knowledge base and conversations are permanently deleted.

Yes, in the customer portal, as the account owner. Moving to a bigger plan takes effect immediately and you only pay the difference for the rest of the period; moving to a smaller plan or between monthly and annual billing happens at the end of the paid period — until then your current plan stays, and no money or credit is refunded. Add-ons work the same way: adding is immediate with the difference, removing takes effect at the end of the period.

Yes. If none of the plans fits your needs (for example you have a very large number of pages or several websites), write to us using the contact form, and we will put together a custom plan for your account. Agencies are welcome too, if you would like to offer AskBruxy to your own clients. The plan calculator also takes you there when no plan covers your needs.