Fewer repetitive questions, more quote requests.

No, there is no appointment booking. The bot explains how to request an appointment (for example by linking your booking page), and if the visitor wants, it takes their contact details and forwards them to you with a summary.

It says it has no information on that and offers to have a colleague get in touch. You receive the conversation summary and the visitor's details by email: for a new chatbot at the account contact's address, which you can change in the chatbot settings (and add a phone callback), or you can switch handoff off. There is no live chat or operator takeover.

By email: for a new chatbot at the account contact’s address, which you can change in the chatbot settings. When a visitor asks for an appointment, a quote or a callback, or wants to talk to a person, the bot offers the contact form right away; when it sees something only you can answer, it first asks one or two questions about the need. On the form the visitor gives their name and email or phone number — the form tells them that their details and the conversation are passed on to you, and links to the privacy policy you set. You get a four-to-six-sentence summary of the conversation with the contact details, the chatbot's name and a link to the page where the visitor asked. On the Start, Pro and Business plans you also get a summary when the visitor writes their email address or phone number in the conversation instead of the form: we send it right after they write it, with the detected contact details and a summary of the conversation so far — to the handoff address, or if there is none, to the account contact. You also see every lead in the customer portal with an automatic qualification (what they are interested in, whether they want a quote, how urgent it is, a short summary), and can download them as CSV. There is no live chat or operator takeover.

On the Pro and Business plans we send you a monthly summary at the start of every month, reviewed by our team: a short executive summary at the top, then how many visitors saw and used the chatbot, how many leads and quote requests it brought (and what share of conversations turned into a lead), how this developed over the last three months, which of your products and services people asked about most, what they asked about, what your site had no answer to and what held them back — together with our recommendations. On the Start, Pro and Business plans, every Monday the account owners get an automatic weekly email about the previous week: number of conversations and leads, how well the bot could answer and the most frequent topics, and on the Pro and Business plans the new topics without an answer as well. If there were no conversations that week, we send nothing. You can also check this in the portal at any time: for the current month the monthly overview shows a daily updated summary of what visitors could not find and what held them back, and for earlier months the summary we sent you. In the portal's Conversations view you can also read individual conversations (within the retention period, with automatic labels and topics), and in the Pro and Business plans the Knowledge gaps view shows what the bot could not answer — you can close a gap yourself with a short answer in the knowledge base (we suggest one for you), and the bot answers it from then on.

No. You add a single script line to your site, with no build step and no external dependency. In WordPress, Shopify or Google Tag Manager this can be done from the admin. If you prefer, we do the installation for a one-time fee — orderable in the portal.